Salary:
Competitive, dependent on experience

Location:
Wimbledon, South-West London

Job Description

About the Role
We’re looking for a highly skilled Technical Manager to join our Warehouse and Operations team. As the guardian of RG Jones’ world-class equipment inventory, you’ll ensure that our systems — across Pro Audio, Event Production, and Installations — are maintained, prepped, and continually updated to meet the demands of the UK’s most iconic venues, festivals, and heritage sites.

This role is hands-on, solutions-led, and central to operational excellence. You’ll combine technical expertise with strong organisational skills to keep every piece of equipment working to RG Jones standards — perfectly.

Key Responsibilities

Equipment Strategy & Oversight

• Maintain an expert understanding of all technical equipment in stock (e.g. DiGiCo, Yamaha, Shure Axient, Martin Audio MLA/WPL, Dante, FlexPoint).
• Track equipment lifecycle: recommend upgrades, manage obsolescence, and advise on investment strategy.
• Liaise with department heads to align technical inventory with upcoming projects and future workload.

Maintenance & Service Scheduling

• Implement a scheduled maintenance programme: cleaning, firmware updates, PAT testing, diagnostics.
• Manage repairs in-house or through approved third-party servicing to minimise downtime.
• Maintain detailed service logs, fault records, and asset histories.

Quality Control & Preflight Readiness

• Ensure all equipment leaving the warehouse is tested, correctly configured, and show-ready.
• Create and maintain testing protocols for high-use items (consoles, RF systems, speaker systems).
• Support prep and de-prep flows in coordination with the Warehouse team.

Technical Documentation & Standards

• Maintain and update system schematics, rack layouts, patch plans, and operational instructions.
• Set and uphold technical standards across all departments — neat cabling, safe rigging, signal clarity, and best-practice system design.

Compliance & Safety

• Ensure all equipment complies with regulations for electrical safety, rigging, RF licensing, and lifting.
• Stay up to date with H&S legislation relevant to AV and live events.

Technical Training & Support

• Deliver hands-on training for staff and freelancers: console operation, Dante patching, RF best practice, rigging safety.
• Act as a point of escalation for technical issues during project prep or post-show reporting.

Innovation & Collaboration

• Stay informed on emerging technologies and advise on integration (immersive audio, IP-based systems, etc.).
• Collaborate with the Installations team on systems design and post-install support.
• Support the Marketing team with technical insights for training content or behind-the-scenes material when appropriate.

Skills & Experience

• 5+ years’ experience in live event AV, system engineering, or equipment prep roles
• Deep knowledge of professional audio systems (line arrays, digital consoles, RF coordination, networked audio)
• Skilled in diagnostics, signal flow, patching, and fault resolution
• Familiarity with inventory management tools an advantage
• Strong communicator: able to brief teams, escalate issues, and document processes clearly
• Organised, methodical, and deadline-driven
• Able to lift and handle equipment safely; ideally PAT qualified or trained in rigging safety

Why This Role Matters

From Glastonbury to St Paul’s Cathedral, Henley to the House of Lords — our clients expect technical perfection. You’re the person who ensures that every cable, mic, and amp lives up to the RG Jones reputation. If it leaves this building, it works — flawlessly.

Department: Warehouse & Operations
Reports to: Operations Director
Job Type: Full-time
Work Location: RG Jones HQ, Wimbledon, South-West London